HaulLynx Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and HaulLynx Inc., a New Jersey corporation (“HaulLynx,” “we,” “us,” or “our”). They govern your access to and use of HaulLynx websites, mobile applications, dashboards, marketplaces, intelligence features, communications tools, and related services (collectively, the “Services”).

By creating an account, clicking to accept these Terms, or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you use the Services for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a contract. You may use the Services only for lawful business purposes and only if you are not prohibited from doing so under applicable law.

You are responsible for ensuring that your business, personnel, vehicles, equipment, insurance, registrations, licenses, permits, and operating authority satisfy all legal and contractual requirements applicable to your activities. HaulLynx may request information or documentation to verify identity, authority, insurance, or eligibility, but any review does not transfer your responsibilities to HaulLynx.

2. Accounts and security

You must provide accurate, complete, and current information and promptly update it when it changes. You are responsible for all activity under your account and for keeping credentials, devices, and access methods secure. You may not share credentials except with personnel whom you authorize to act for your organization.

Notify us promptly at support@haullynx.com if you suspect unauthorized access, credential compromise, or other account misuse. We may require identity verification, reset credentials, restrict access, or take other reasonable security measures.

3. The Services

HaulLynx provides role-based operating surfaces for carriers, brokers, fleets, and commercial-equipment marketplace participants. Depending on your account, the Services may include load discovery and posting, carrier-posted lanes and rates, matching, fleet coordination, messaging, documents, settlements, equipment discovery, booking tools, relationship intelligence, and decision-support features.

Features may vary by user role, plan, location, device, integration status, and operational readiness. We may add, modify, suspend, or discontinue a feature when reasonably necessary for security, compliance, performance, product development, or business reasons.

4. HaulLynx’s role and regulated activities

HaulLynx primarily provides technology, information, communications, workflow, and marketplace tools. Unless a separate written agreement expressly states otherwise, HaulLynx:

• is not a motor carrier, shipper, equipment owner, equipment lessor, insurer, employer, or agent of a user;
• does not take possession, custody, or operational control of freight, vehicles, or equipment;
• is not a party to transportation, equipment-rental, insurance, or employment agreements formed directly between users; and
• does not guarantee that a load, rate, carrier, broker, driver, vehicle, trailer, document, or transaction is lawful, suitable, available, or successfully completed.

Federal and state law may classify conduct based on what a party actually does, not merely the labels used in an agreement. Nothing in these Terms authorizes a user to perform regulated activity without the required authority. If HaulLynx offers a separately regulated service, that service will be governed by additional written terms and any required authority.

5. Matching, verification, and Lynx Intelligence

The Services may analyze information such as lanes, rates, cost inputs, equipment, availability, operating history, authority, insurance, documents, communications, service behavior, and other signals. Outputs may include matches, rankings, alerts, scores, summaries, forecasts, explanations, or recommendations.

These outputs are decision-support tools, not legal, financial, insurance, safety, tax, or professional advice. They may be incomplete, delayed, or incorrect. You must independently evaluate material decisions and remain responsible for rates, counterparties, compliance, safety, equipment suitability, contracts, and operations.

Verification badges or statuses reflect only the information reviewed and the status available at the relevant time. They are not endorsements or guarantees and may change when source information changes.

6. Subscriptions, trials, promotions, and renewal

Some Services require a paid subscription. The price, billing interval, included features, trial period, promotional terms, and renewal terms shown when you enroll are incorporated into these Terms. If those enrollment terms conflict with general marketing content, the enrollment or checkout terms control.

Unless the enrollment terms say otherwise, paid subscriptions automatically renew for successive periods equal to the initial billing period until canceled. You authorize us and our payment processor to charge the payment method on file for recurring fees, applicable taxes, and other disclosed charges.

You may cancel through available account controls or by contacting support@haullynx.com. Cancellation takes effect at the end of the then-current paid period unless the enrollment terms or applicable law require otherwise. Except where required by law or expressly stated at checkout, subscription charges are nonrefundable and we do not provide prorated refunds for unused time.

Trial and promotional access may be limited, changed, or withdrawn in accordance with the terms disclosed when offered. We will obtain any consent and provide any renewal or price-change notice required by applicable law.

7. Transaction fees and payments

Marketplace bookings and other transactions may involve prices, platform fees, deposits, taxes, holds, payouts, reversals, or other charges. The amounts and material terms displayed at checkout or confirmation govern the transaction.

Payments may be processed by Stripe or another payment provider. Your use of payment services may be subject to that provider’s terms. You authorize HaulLynx and its payment providers to collect, hold, transfer, refund, reverse, or offset funds as permitted by the transaction terms, these Terms, applicable law, and payment-network rules.

You are responsible for taxes, chargebacks, penalties, and other amounts associated with your account or transactions, except taxes imposed on HaulLynx’s net income. We may correct pricing or billing errors and may suspend paid features for overdue or rejected payments after any notice required by law.

Marketplace transactions are also governed by the HaulLynx Marketplace Terms.

8. User content, records, and communications

You retain ownership of information, documents, images, messages, listings, rates, and other content you submit (“User Content”). You grant HaulLynx a worldwide, nonexclusive, royalty-free license to host, store, reproduce, process, adapt, transmit, display, and otherwise use User Content as reasonably necessary to operate, secure, support, and improve the Services; facilitate transactions; comply with law; and enforce these Terms.

You represent that you have all rights and permissions necessary to provide User Content and that it is accurate and lawful. You may not upload confidential or personal information that you are not authorized to disclose.

Electronic records in the Services are operational tools and may not satisfy every legal recordkeeping requirement. You are responsible for retaining any records required for your business.

You consent to receive electronic communications relating to your account, transactions, security, and these Terms. Marketing communications are subject to available preferences and applicable law.

9. Acceptable use

You may not use the Services to:

• violate any law, regulation, court order, sanction, or third-party right;
• misrepresent identity, authority, insurance, safety status, equipment, availability, rates, ownership, or transaction facts;
• facilitate fraud, double brokering, unlawful rebrokering, cargo theft, trafficking, unsafe operations, or other deceptive or harmful conduct;
• access another user’s account or data without authorization;
• introduce malware, interfere with security, scrape or harvest data without permission, overload the Services, or attempt to bypass access controls;
• reverse engineer or copy protected portions of the Services except where law expressly permits it;
• use automated systems in a manner that violates published limits or materially impairs the Services; or
• use Service output to make unlawful discriminatory decisions.

We may investigate suspected violations and cooperate with lawful requests from regulators, law enforcement, insurers, payment providers, and other authorized parties.

10. Third-party services and integrations

The Services may connect with third parties such as payment processors, mapping providers, identity or compliance sources, telematics providers, artificial-intelligence providers, and other business systems. Third-party services are governed by their own terms and privacy practices. HaulLynx is not responsible for a third party’s services, availability, accuracy, or conduct.

You authorize us to exchange information with a connected service as necessary to provide the integration you request. You are responsible for maintaining your third-party accounts and permissions.

11. HaulLynx intellectual property

The Services, including software, designs, interfaces, workflows, models, graphics, trademarks, and content supplied by HaulLynx, are owned by HaulLynx or its licensors and protected by law. Subject to these Terms, HaulLynx grants you a limited, revocable, nonexclusive, nontransferable right to use the Services for your internal business purposes.

No rights are granted except as expressly stated. “HaulLynx,” “Lynx Intelligence,” associated marks, and related branding may not be used without written permission.

If you provide feedback, you grant HaulLynx a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation.

12. Suspension and termination

You may stop using the Services at any time. We may suspend, restrict, or terminate access if we reasonably believe that you violated these Terms, created a security or legal risk, failed to pay amounts due, provided materially inaccurate information, or used the Services in a way that could harm users, HaulLynx, or third parties.

When reasonably practicable, we will provide notice and an opportunity to cure. We may act immediately when necessary to protect safety, security, funds, evidence, users, or legal compliance.

Provisions that by their nature should survive termination will survive, including payment obligations, ownership, disclaimers, liability limits, indemnity, dispute provisions, and general terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” HAULLYNX DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT.

HAULLYNX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR A PARTICULAR OPERATION; THAT DATA OR OUTPUTS WILL BE COMPLETE OR CURRENT; OR THAT A USER, LOAD, RATE, PAYMENT, VEHICLE, EQUIPMENT ITEM, DOCUMENT, OR TRANSACTION WILL MEET YOUR REQUIREMENTS.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULLYNX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR DAMAGES ARISING FROM CARGO LOSS, DELAY, PERSONAL INJURY, EQUIPMENT DAMAGE, SERVICE INTERRUPTION, OR THE CONDUCT OF ANOTHER USER, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO HAULLYNX FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

These limits do not apply where prohibited by law and do not limit liability that cannot legally be limited.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless HaulLynx and its affiliates, officers, directors, employees, and agents from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from or relating to: your use of the Services; your freight, vehicles, equipment, personnel, or operations; your User Content; your transaction or dispute with another user; your violation of these Terms or law; or your infringement of another party’s rights.

HaulLynx will provide reasonable notice of an indemnified claim and may participate in its defense. You may not settle a claim in a manner that admits wrongdoing by or imposes obligations on HaulLynx without our written consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Except where applicable law requires otherwise, any dispute arising from or relating to these Terms or the Services must be brought exclusively in the state courts located in Bergen County, New Jersey, or the federal court with jurisdiction over Bergen County. You and HaulLynx consent to those courts’ personal jurisdiction and venue.

Before filing a claim, you and HaulLynx agree to make a good-faith effort to resolve it informally for at least 30 days after written notice is received. Notices to HaulLynx must be sent to legal@haullynx.com and identify the claimant, relevant account, facts, and requested resolution.

17. Changes to these Terms

We may update these Terms to reflect changes in the Services, law, risk, or business practices. We will post the updated Terms and revise the effective or last-updated date. If a change materially reduces your rights or increases your obligations, we will provide additional notice as required by law. Continued use after the effective date constitutes acceptance, except where law requires affirmative consent.

18. General terms

These Terms, the Privacy Policy, the Marketplace Terms when applicable, and any plan, checkout, order, or supplemental terms form the entire agreement concerning the Services. More specific terms control over conflicting general terms for the subject they address.

You may not assign these Terms without our written consent. HaulLynx may assign them as part of a merger, reorganization, financing, sale of assets, or by operation of law. Our failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Headings are for convenience only.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

19. Contact

HaulLynx Inc.
701 Ramapo Valley Road
Mahwah, New Jersey 07430
United States

Legal notices: legal@haullynx.com
Customer support: support@haullynx.com