HaulLynx Support

We can help with account access, carrier and fleet operations, marketplace activity, documents, billing and plan access, and Lynx voice or text features.

Email support@haullynx.com from the address associated with your account whenever possible. Do not send passwords, authentication codes, API keys, full payment-card details, or other secrets.

1. Contact Support

For general assistance, email support@haullynx.com. Tell us which HaulLynx surface you are using and what you expected to happen.

2. Account Access

If you cannot sign in, use the password-reset option on the sign-in screen. If the reset does not resolve the issue, contact Support from the email address associated with your account. We may ask you to verify your identity or authority to act for a business workspace before changing account access.

If you suspect unauthorized access or credential compromise, contact Support promptly and change your password.

3. Product Help

Support covers HaulLynx services including:

• Carrier, driver, fleet, broker, lister, and administrator account access.
• Loads, dispatch, assignments, messages, settlements, and documents.
• Marketplace listings, bookings, and related account activity.
• Billing, subscription, and plan-access questions.
• Lynx voice, text, wake-word, and account-aware assistance.

4. What To Include

To help us investigate efficiently, include:

• The email address associated with the affected account.
• Your role and workspace or company name, if applicable.
• A short description of the issue and the action that triggered it.
• The approximate date and time the issue occurred.
• A screenshot with passwords, payment details, and other sensitive data removed.

5. Privacy And Account Deletion

To learn how HaulLynx handles personal information, read our Privacy Policy. To request deletion of a HaulLynx account, use the in-app deletion control or follow the instructions on our Account Deletion page.

Privacy-rights questions may be sent to legal@haullynx.com.

6. Security Reports

To report a suspected security vulnerability, email security@haullynx.com with enough detail for us to investigate. Do not include passwords, authentication codes, or unnecessary personal information.

Use of HaulLynx remains subject to our Terms of Service.